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1. Early Intervention -- Call Centre
Early Intervention is crucial in efficiently managing your absence cases. Workplace Medical Corp. will provide your organization with access to a 24/7call centre so that your employees can readily report their absences to live operators, and so that you can be promptly informed of their absences.
Benefits of such a call center include:
- Fast and appropriate information to the employer. Early intervention and better communication will lead to better management!
- Deterrence of benefit abuse. Live response to employee calls has shown to decrease abuse of sick benefits.
- Ease of implementation. No change in your existing absence policy is required; it can be seen as an extension of your business.
- High acceptability. The call centre can be viewed as an added employee benefit, which improves acceptability and increases usage from your employees.
Workplace Medical Corp.s 24/7 Call Centre performs the following key tasks:
- Receive the first sick call from employees and obtain anticipated duration of time off
- Input data into tracking software and trigger appropriate communications for the employer
- Alert the employer if medical follow-up is required and/or if company policies have been violated
- Maintain strict confidentiality for the company
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